Returns & Refund Policy

Effective date: July 17, 2026. This policy replaces all previous versions.

US Returns for Refund

 

We accept returns within 30 days after delivery. To start your return, simply request it through our return portal and we'll email you a prepaid USPS return label — your first return or exchange label per order is on us.

A $7.00 restocking fee per returned order (not per pair) will be deducted from your refund. Items must be in original condition — unused, undamaged, and with all original packaging and accessories included. Original shipping fees are non-refundable.

To request a prepaid USPS shipping label, please go to our return portal: origoshoes.com/a/506-returns-manager

Please note that we do not refund original shipping fees for any order. One complimentary prepaid label is provided per order and is shared across all returns and exchanges for that order (see “Return & Exchange Shipping (US Orders)” below).

Please drop off your return with the carrier within 14 days of receiving your prepaid label.

US Exchanges

Exchanges are available within 30 days after delivery of goods. We waive the restocking fee and provide one prepaid shipping label per order on your first exchange.

 The complimentary prepaid label is one per order and is shared across all returns and exchanges for that order (see “Return & Exchange Shipping (US Orders)” below). Items must be in their original condition, unused, undamaged, and with all items and accessories included in the original packaging. To request a prepaid USPS shipping label, please go to our return portal: origoshoes.com/a/506-returns-manager

Please drop off your return with the carrier within 14 days of receiving your prepaid label.

Need a second exchange? No problem — the restocking fee stays waived. For shipping, you may ship with the carrier of your choice; just drop us an email for details.

Return & Exchange Shipping (US Orders)

Origo provides one (1) complimentary USPS prepaid shipping label per order. This single label covers your order’s first return or exchange, whichever occurs first. For multiple order items, you will still receive one (1) complimentary USPS prepaid shipping label only. Any additional returns or exchanges from the same order are the customer’s responsibility, and the customer covers the return shipping for those. To request a prepaid USPS shipping label, please go to our return portal: origoshoes.com/a/506-returns-manager. Please note that we do not refund original shipping fees for any order. Please drop off your return with the carrier within 14 days of receiving your prepaid label.

International Orders (Canada, UK, Australia & Worldwide)

We cannot create return labels for orders shipped outside the US. All shipping costs (and any duties and taxes, if applicable) for returns should be paid directly by the customer. The customer is responsible for all return shipping expenses, including any import tariffs, duties, taxes, or US customs duties incurred during the return process. Please note that if this is not done and we do not receive the shoes at our facilities, we will not be able to process your refund. Please note that we do not refund original shipping fees, duties, or taxes for any order. We are currently waiving the restocking fees for international orders returned. Email us at hello@origoshoes.com for instructions on initiating a return of your order.

European Union & United Kingdom — Right of Withdrawal / Cancellation

If you are a consumer residing in the European Union or the United Kingdom, the following terms apply to you and prevail over the sections above wherever they differ. In addition to Origo Shoes standard return policy, you have a statutory right to withdraw from / cancel your purchase within 14 days, without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods. To exercise this right, please inform us with a clear statement by email at hello@origoshoes.com.

This right applies to all eligible goods, including items purchased on sale or final-sale promotions.

You may unpack and try on the footwear as you would in a physical store. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

Refunds: We will reimburse all payments received from you, including the standard outbound delivery cost, outbound duties, and taxes, within 14 days of being informed of your withdrawal and after receiving the shoes back. We will withhold the refund until we receive the goods back. We refund using the same payment method you used originally.

Return shipping costs: You are responsible for the direct cost of returning the goods. This includes the return shipping charges and any import duties, taxes, or customs fees charged when the parcel re-enters the United States. We do not provide prepaid return labels for shipments outside the US, and these costs are not refundable.

 Following the customs instructions below will normally allow your return to re-enter the US free of duties and taxes.

How to complete the customs declaration on your return shipment

To help you return the shoes to the U.S. without additional duties or taxes, the customs declaration on your return shipment must be completed as follows:

• Description of contents: “U.S. Returned Goods — returned merchandise, not for resale,” followed by the item description (e.g., “1 pair women’s leather sneakers”).
• HS/Tariff code: 9801.00.10 (U.S. Returned Goods).
• Reason for export / shipment type: Return. Do NOT mark it as a Sale, Purchase, or Gift.
• Declared value: the original purchase price of the item(s) only — do NOT include shipping costs, import duties, or taxes, and do not declare $0 or a symbolic value.
• Country of origin: Mexico.
• Include your order number on the customs form and on the outside of the package, and place a copy of your original packing slip or invoice inside the box.

Because our products are shipped from the United States, a correctly declared return can re-enter the United States as U.S. Returned Goods (HS heading 9801.00.10), free of import duties and taxes. Completing the customs declaration exactly as shown above is what allows your parcel to qualify. Parcels declared as a new sale, purchase, or gift may incur duties or taxes, for which the customer is responsible (except where mandatory consumer rights provide otherwise).

Please note that following these instructions does not guarantee duty-free or tax-free treatment: the final assessment is made at the discretion of the carrier and U.S. customs authorities. Any duties, taxes, or fees charged on the return shipment remain the customer’s responsibility and are not refundable by Origo Shoes.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, email hello@origoshoes.com within 7 days of delivery with photos. We'll cover the return label, waive all fees, and refund your original shipping — or send a replacement at no cost to you.

Final Sale Items

There are no refunds or exchanges for Final Sale items. (This exclusion does not apply to consumers in the EU or UK, as set out above.)

Black Friday / Cyber Monday Sales

Returns and exchanges during Black Friday and Cyber Monday sales are accepted within 30 days after delivery of goods under our standard policy conditions.

Return & Exchange Eligibility Requirements

All shoes must be returned in original condition, clean, with no signs of wear and tear, and in their original packaging. Shoes may be tried on, and minimal walking around your home is appropriate and expected.

Processing Timeline

Refunds are processed approximately 1–2 weeks after we receive the item at our warehouse, and credited to your original payment method or, if you prefer, offered as store credit.

Contact

Questions about a return, exchange, or cancellation? Email us at hello@origoshoes.com.